e-brochures by ebxp | Interactive e-brochure Specialists | brochures

ebxp Limited Quality Assurance Policy & Proceduresebxp Limited specialises in e-brochures and digital literature throughout the UK. We are also a full-service agency with skills ranging from design for web and print to Search Engine Optimisation, advertising for print & on-line. Having the USP of e-brochures opens up doors for the rest of our services that other digital agencies just can't get through. We were one of the first e-brochures companies to launch in the UK and we have built an excellent reputation and a solid, impressive client portfolio. We have built up a significant client database and have grown the business organically.Our Business Objective is to be the e-brochure market leaders in the UK and Europe. We also hope to capitalise on our position of e-brochure specialist by gaining sales in other web marketing areas such as websites, e-blasts, SEO and banners.This policy document will be made available to all staff and customers both on our website as well as in our offices in our policy's folder. We also ensure, through regular meetings discussions, that all employees are aware of our policy.QUALITY POLICYebxp Limited accepts responsibility for the complete satisfaction of its customers. We exercise this responsibility through adequate training of our employees, adherence to proven procedures, and total commitment to meeting and exceeding customer requirements, and to maintaining an organisational culture that fosters continuous improvement.MANAGEMENT COMMITMENTThe management of ebxp Limited is committed to implementing, and maintaining a quality system. This commitment includes: ensuring that customer, regulatory and legal requirements are understood and appropriately addressed, the quality policy is understood and implemented at all levels of the organisation, quality objectives and plans are established as necessary and that the responsibilities of all functions affecting quality are clearly defined. Management will make provisions for the necessary resources and personnel to maintain the quality commitment to ensure that the quality requirements are met. Management will review the policy annually to determine its effectiveness.QUALITY OBJECTIVESThe management of ebxp Limited establishes annual key initiatives, which include quality objectives. The objectives are communicated to employees for use in establishing each function's and employee's annual key objectives. Quality objectives are measurable, include business performance indicators reflecting requirements for services and are consistent with the quality policy including the commitment to continuous improvement.POLICY and OBJECTIVESebxp Limited quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its existing and new customers.This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers and independent auditing authorities.Achievement of this policy involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Directors.To achieve and maintain the required level of assurance, the Directors retain responsibility for the Quality System with routine operation controlled by the Office and Project Manager.The objectives of the Quality Assurance System are:

a) To maintain an effective Quality Assurance System.

b) To achieve and maintain a level of quality which enhances the Company's reputation with customers.

c) To ensure compliance with relevant statutory and safety requirements.

d) To endeavour, at all times, to maximise customer satisfaction with the services provided by ebxp Limited.

DESIGN CONTROLAll Design activities are strictly controlled to ensure that the design output complies with customer/ contract requirements and all design input data.Design activities are planned and normally executed by design and development staff and are subject to regular management and review by the Directors, and where relevant, agreement with the Customer.The design input and output items are documented and stored in the appropriate filing system. All items of design documentation and notes are recorded in a design project file.Design output documentation is produced and reviewed to ensure that it meets the design input, references the design input or appropriate criteria.Design output is reviewed and approved by a Director and is also provided to the Customer for approval prior to sign-off and completion of a job or project. Validation of the design is achieved during commissioning to confirm compliance to the customer's requirements.All changes to the design criteria, input or output are subject to review and control procedures. Feedbackebxp Limited welcomes and encourages feedback from all its customers about all aspects of ebxp's services, and aims to respond accordingly.Feedback can be sent at anytime to:Jeannie Shapiro or Greg RenkDirectorebxp LimitedCommerce HouseTelford RoadBicesterOxfordshire OX26 4LDOr by email to jeannie@ebxp.com or greg@ebxp.comAll correspondence is recorded and presented at the following appropriate staff meeting. Actions will be drawn up with timescales and success measures. All data is kept on file.ebxp LimitedJune 2008